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This is a Companion Training Manual to accompany the Corporation for National and Community Service publication Creating an Inclusive Environment: A Handbook for the Inclusion of People with Disabilities in National and Community Service Programs. The Inclusion Handbook is available on-line at www.serviceandinclusion.org, or you may call the National Service Inclusion Project at 888-491-0326 (voice/TTY) or email at nsip@umb.edu.

Overview

Key Words and Terms 

• Accommodations
• Disability Business and Technical Assistance Centers (DBTACs)
• Inclusive Service Environment
• Job Accommodations Network (JAN)
• Reasonable Documentation
• Self-Disclose

Introduction 

The key to managing persons with disabilities in an inclusive service environment is really the same as managing any staff effectively in any environment. People with disabilities, like any other participants, have valuable talents, skills, time, and enthusiasm to contribute to the betterment of their communities. Given inclusive environments and accommodations, those contributions will shine through.

The resources in this section will assist you in developing awareness, providing information, and developing skills in inclusive member supervision and management. Interactive exercises and small group discussions utilized in reporting out to the larger group keep all participants engaged. Conflict management, a subsection of this topic, can be integrated, or utilized as a separate training.

Trainer notes 

Objectives for this Section

At the completion of this unit, each participant will: 

1. Demonstrate knowledge and understanding of the utilization of universal strategies and approaches for managing people with and without disabilities
2. Demonstrate knowledge of the process involved for disability inquiry for the purposes of providing accommodations and for taking positive corrective, disciplinary or termination actions
3. Understand the significance of an inclusive service environment for effectively retaining service members with and without disabilities
4. Demonstrate understanding of disclosure and self-identification of a disability
5. Demonstrate knowledge of and understand the importance of key terms such as accommodation, Disability Business and Technical Assistance Centers (DBTACs), Inclusive Service Environment, Job Accommodation, Network (JAN), Reasonable Documentation, Self-Disclose 

Suggested audiences

• Members in service
• Members involved in capacity-building 
• Service and volunteer program managers and staff 
• Organization staff 
• Organization Board of Directors 
• Disability organizations 

Visuals and Power Points recommended for this Section 

Slides with Notes pages are found at the end of this section. 

Activities included for this Section 

Management and Reasonable Accommodation Case Studies

Handouts recommended for this Section 

• Asset-Based Supervision Fact Sheet
• Reasonable Accommodations Fact Sheet
• Requesting Documentation when a Reasonable Accommodation is Requested
• Advice for Service Programs on Successful Inclusion
• Things to Remember about Disclosure Fact Sheet
• Disclosure Survey Results
• KY Self-Disclosure Flyer 2006-07
• Substance Abuse and Disability

Supplies/equipment needed: (e.g. markers, flipcharts, LCD)

Use depends on your personal preferences, availability, and the activities chosen. Each activity lists any unique needs. 

Frequently Asked Questions 

• Are there different strategies or approaches for managing people with disabilities?
• What performance expectations should I have of persons with disabilities?
• What conduct expectations should I have of persons with disabilities? v What if I am taking disciplinary action and the participant raises the issue of disability?
• When can I ask disability-related questions or require documentation of a disability?
• How can I effectively retain participants with disabilities?
• How do I identify a potential retention problem? 

Useful references and resources for this Section 

Center for Psychiatric Rehabilitation

The Center is a research, training, and service organization dedicated to improving the lives of persons who have psychiatric disabilities. 

Job Accommodation Network 

JAN is a free consulting service designed to increase the employability of people with disabilities by:

1. Providing individualized worksite accommodations solutions
2. Providing technical assistance regarding the ADA and other disability related legislation
3. Educating callers about self-employment options. 800-526-7234 (V) 877-781-9403 (TTY) http://www.jan.wvu.edu/ 

Helpful hints: 

A Conflict Management unit can be included here, as a separate but parallel topic, or be integrated into this topic, depending on the needs of the group or allowed presentation time. 

Assessment

Training Survey

Date: _________________________

After each numbered statement, indicate your current level of knowledge about the following topics on a scale of 1 - 5.  1= nothing, 2 = not much, 3 = somewhat, 4 = some, 5 = a lot

1. Using universal strategies and approaches for managing people with and without disabilities
2. Knowledge of the process involved for disability inquiry for the purposes of providing accommodations and for taking positive corrective, disciplinary or termination actions
3. Understanding of the significance of an inclusive service environment for effectively retaining service members with and without disabilities
4. The meaning of key terms such as:
   
   1. Accommodations
   2. Disability Business and Technical Assistance Centers (DBTACs)
   3. Inclusive service environment
   4. Job Accommodation Network
   5. Reasonable documentation
   6. Effects on, and impact of, self-disclosure as it relates to supervision and management