Notice: Undefined offset: 2 in /home/nsip/serviceandinclusion.org/htdocs/index.php on line 12 Call Stack: 0.0002 394976 1. {main}() /home/nsip/serviceandinclusion.org/htdocs/index.php:0 NSIP -

National Service and Inclusion Project

Inclusion: The active engagement of people with disabilities as service members in all levels of national and community service
NEXTSTEP logo

Visit NSIP's sister site The National Service to Employment Project (NextSTEP)


UMass ICI

Communicating with people with disabilities - a video tutorial

Before taking this tutorial, please take this pre-assessment survey (opens in new window). Following this tutorial, please take the post-survey at the bottom of the page.

Ask Me First

Learn how to communicate with people with disabilities. What are the main barriers? Relax, the following scenarios show how to improve and ease communication.

Quicktime movie with caption


Accessible Places

When planning an event or activity, there is always more than language involved. Take a look...

Quicktime movie with caption


Making Accomodations

People tend to get anxious about communicating with somebody who is deaf, but it's pretty basic...

Quicktime movie with caption


Talk to me please

When talking to somebody who uses an interpreter or personal assistant, there are a few easy rules to remember...

Quicktime movie with caption


What are you saying?

Sometimes when you cannot understand someone, it may be necessary to ask for clarification or use another method of communication...

Quicktime movie with caption


Summary & Conclusion

Review of various tips to help improve communication and the final conclusion to this series. Thanks.

Quicktime movie with caption


Accompanying Documents

having finished this tutorial, please take this post-survey (opens in new window). Thank you for your time



Website and contents © Institute for Community Inclusion. All rights reserved. Call us at (617) 287-4300 TTY: (617) 287-4350

©The National Service Inclusion Project (NSIP) is a training and technical assistance provider on disability inclusion. NSIP partners with the Association on University Centers on Disability, National Council on Independent Living, Association on Higher Education and Disability and National Down Syndrome Congress to build connections between disability organizations and all CNCS grantees, including national directs, to increase the participation of people with disabilities in national service.